Game Advisor with German fluency

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Candidatul ideal:

The ideal candidate will possess:

• Advanced knowledge of German Language
• A passion to help our customers
• Exceptional and professional communication skills; both verbal and written
• Experience in troubleshooting for gameplay on PC, Mac, Xbox and PlayStation consoles
• Availability to attend approximately one to three weeks of required on-site, classroom training, on a fixed schedule that may include weekends
• Critical thinking and process analysis
• Detail oriented, strong organizational, and follow up skills
• A solution oriented mentality - "I will find the cure/ solution" philosophy
• An ability to be flexible with a strong ability to adapt to change
• An ability to handle multiple tasks simultaneously; including offline or special project work
• Basic experience using Microsoft Office suite(s)
• Familiarity with social networking and latest means of communication (Facebook, Twitter, Youtube, etc)
• An understanding of multiple racing, RPG, FPS games and gaming terminology; Broad user of multiple gaming platforms
• Availability to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures

Descrierea jobului:

The Games Advisor will be responsible for:

• Providing customers with top level service and experience
• Individuals capable of communicating with our customers via verbal and written communication
• Resolving all customer issues on the first contact, including future customer needs and issues
• Communicating with customers of all gaming skill levels
• In conjunction with Management, identifies and provides top issues as well as ideas for improvements that are related to providing cuTeleperformance is the global leader in outstanding customer experience.  

Who we are

We are the worldwide leader in multichannel customer experience.

We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. 

We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do.We transform passion into excellencestomers with an exceptional level of service.

You can send your CV to: claudia.mitrofan@teleperformance.com.

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